Case Specific Enquiry – Riyadh

You may use this form if:

  • You have submitted an application at a visa office abroad.
  • The information you seek is not available on E-cas .
  • Your application has exceeded normal processing times. We will not respond to your enquiry if the application is within normal processing times. Information on processing times.
  • You wish to report important changes regarding your application, such as births, deaths, marriages, divorces, adoptions, changes in address, changes in employment, acquisition of a new educational credential, results of an approved language test.

If you are sponsoring a family member abroad, and if you are in Canada, you may wish to contact:

For general enquiries, see:

  • Citizenship and Immigration website
  • Your local visa office website

Please do not send the same enquiry more than once.

Your case specific enquiry will be directed to the visa office in Riyadh

All fields are required unless otherwise stated and must be filled in to complete the form.


Applicant information

Your family name is your last name. Your family name is also referred to as a "surname". In some cultures, it may be your father's name or grandfather's name.

Your given name is the name given to you at birth and by which you are most commonly referred. This can also be known as your first name.


If you have a Canadian immigration document, use the date of birth that appears on this document. If you do not have an immigration document, provide the date of birth as it appears on your passport, travel document or identification document. If you do not know your exact date of birth, provide as much information as you can remember. An immigration document is an official document issued to you by a Citizenship and Immigration office, Case Processing Centre or Canadian visa office outside Canada, such as an Immigrant Visa and Record of Landing (IMM 1000), Confirmation of Permanent Residence (IMM 5292), Permanent Resident Card, Visitor Record, Work Permit, Study Permit, Temporary Resident Permit.

This is where you were born. It is the country you have entered on your application to Citizenship and Immigration Canada.

You can find your client identification number on any official document issued to you by a Citizenship and Immigration office or Case Processing Centre. Your client identification number - ID - consists of four numbers, a hyphen (-) and four (4) more numbers (example 0000-0000). If this is your first time dealing with Citizenship and Immigration Canada, you will not have a client identification number.

File number is the number of your current application at a Canadian visa office outside Canada. It starts with a letter (usually B,V,S, G or W) and is followed by 9 digits, unless it is an Authority to Return to Canada, where it starts with the letters ARC and is followed by 6 digits.

Enquirer Identification

For Sponsor and Representative: Under Canada's Privacy Act ( personal information cannot be released to unauthorised individuals. We cannot give information about a specific case without the signed authorisation of the person to whom the file pertains. If you wish to receive information about a case, please submit an authorisation form ( signed by the applicant by regular mail or fax, if you have not yet done so.

Enquirer Information

If you are a Regulated Canadian Immigration Consultant then please enter your member number here.
Leave this section blank if you are not a consultant or you are not using a consultant for your application.
Regulated Canadian Immigration Consultants are approved by the Immigrant Consultants of Canada Regulatory Council. Consultants may represent a client before Citizenship and Immigration Canada.


Your message must be in English or French, Canada's official languages.

Upload your documents

Each document must be 2 MB or smaller and in PDF, JPEG, TIFF, DOC, or DOCX formats.

Once you have selected the document, click Upload to add the document to your enquiry. Repeat the same process to add aditional documents but total size of all attachements can not exceed 3.5 MB.

Consent and Disclaimer

By supplying your email address (in your enquiry or previously in your application), you have initiated an email communication with CIC. By this action, you have authorized CIC to use the email address provided by you for communication with you including the transmission of personal information on your file/case. When you supply your email address to CIC, it is also understood that you are aware that this channel may not be a secure channel. CIC is not liable for the electronic disclosure of personal information to a third party where CIC has taken reasonable means to ensure the identity of the party. CIC is also not liable for the misuse of this information by a third party.

To see CIC policy on internet use click here.

Protect your personal information: Citizenship and Immigration (CIC) takes the confidentiality of your information seriously as we use sophisticated security techniques to protect your privacy. Clients should be careful to protect their file number, FOSS client ID. number, date of birth and all other personal identification information. As these personal identifiers may allow individuals to receive information about their files from CIC via email, clients should not share this information with unauthorized third parties.